Business process verification with integrated simulation methods: Focus on "customer engagement»

Salima Israilova, Ayagoz Mukhanova, Tatyana Yesikova, Meruyert Koishybayeva

Результат исследования: Научные публикации в периодических изданияхстатьярецензирование


Many business process-modeling techniques cover and address various aspects of the business process. A limited number of these process models allows further quantitative analysis, and only a few allow structuring the process. This article discusses and classifies the main methods of modeling business processes from the view of their analysis and the possibilities of optimizing the business process taking into account the client's attracting. There are three types of methods, on the basis of which the choice of representative methods of business process modeling is classified. A similar classification is presented for the approaches of analysis and optimization of business processes identified in the relevant literature. The main contribution of the article is that it determines which business process methods are suitable for analysis and optimization, and also it highlights the disadvantages of such approaches. This article presents a modern review in the field of modeling, analysis and optimization of business processes with the emphasis on the ways to attract customers, which have not received sufficient coverage and support in the literature of post-Soviet countries. Organizations can make a big profit for themselves by having a documented business process model available. This gives it's activities greater transparency, which in turn is an additional stimulating factor of investment attractiveness for the organization. For developing companies seeking to ensure competition in the market, it is especially important to have a clear understanding of the role of business process modeling and its necessity, and its place in the organization. Today, most organizations are actively trying to create their own models business processes or use existing models, and there is a reason for this their reasons, which can be easily explained by various factors.

Язык оригиналаанглийский
Страницы (с-по)5112-5124
Число страниц13
ЖурналJournal of Theoretical and Applied Information Technology
Номер выпуска21
СостояниеОпубликовано - 15 нояб. 2021

Предметные области OECD FOS+WOS



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